Frequently Asked Questions

Our dedicated support team knows our software inside out and are on hand to answer any questions and queries you may have.
We take Data Security very seriously at Raven & Macaw. Our servers are hosted in a world-class data center protected by 24-hour surveillance, and we ensure that our application is always up to date with the latest security patches. All our plans include SSL encryption to keep your data safe.
Software subscription includes your chosen modules plus access to our support services, regular software updates, industry updates, and informed advice for independent opticians. We also offer our customers access to a range of other services beneficial to independent opticians; SMS bundles, integrated payments, automated mail services & more.
As the Raven is a modular system, you can subscribe to the modules you need now and add further modules as & when required.
Yes, of course, via the Cloud.
Yes, via the Cloud. Our Cloud-based hosting allows you to access your data across multiple practices, from home or elsewhere & you can gain remote access. It has full backup, complete data security & disaster recovery.